1. The REGAL website
Customers accessing the website https://regaljewelskl.com/ (hereafter referred to as the “Website”) from, or with shipping addresses in, Malaysia are subject to the following terms and conditions (General Terms and Conditions). This customer information and these General Terms and Conditions shall apply to your use of, and all orders for the sale of goods placed through, the Website. The General Terms and Conditions apply equally to those goods ordered using the Website by direct order or through an account which you may establish through the Website. By placing an order with REGAL, you confirm that you have read, understood and accepted these General Terms and Conditions. If you object to any of these General Terms and Conditions, please discontinue using the Website and refrain from placing an order (as applicable). REGAL reserved the right to make changes to these General Terms and Conditions. The goods and prices on the Website are also subject to change. Customers should revisit this area of the Website immediately before placing an order. Any changes will only be effective once they are published on this Website. This Website is not intended for use by children, especially those under 12 years of age. If you are under 18 years of age, you must obtain the consent of your parent or legal guardian before disclosing any personal information or making any purchases from this Website.

2. The Owner of the website
This Website is owned and operated by MJ REGAL PLT. Company registration number: LLP0002994-LGN. If you have any complaints or wish to assert any of your rights in relation to goods purchased on this Website, please email to [email protected].

3. Use of the website
You agree to use the Website solely for those purposes permitted by these General Terms and Conditions. You are responsible for all equipment and software used to access the Website. You must not:  use the Website directly or indirectly for any activity that breaches any laws, infringes on a third party's rights, is unlawful or breaches these General Terms and Conditions;

• use the Website directly or indirectly to unlawfully post or transmit any information or material that is obscene, indecent, contains offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends, or restricts any person, or which prevents any other user from using or enjoying the Website;
• use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (for commercial use or otherwise);
• Create a false identity for the purpose of misleading others about the identity of the sender or about the origin of a message;
• Tamper with, hinder the operation of or make unauthorised modifications to the Website;
• knowingly transmit any virus or any other disabling feature to the Website;
• advertise or offer to sell or buy any goods or services on the Website; or
• Collect information about others, including email addresses, without their consent.

The Website may contain links to external websites. These websites are not part of the Website and, unless otherwise indicated, are not under REGAL’s control. REGAL has no responsibility for the contents of any linked websites. Access to these sites is at your own risk. REGAL may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request.

4. Electronic Communications
When you visit this Website, order any goods from this Website or send emails to REGAL, you are communicating with us electronically. Visits to, orders from or emails sent to the Website are considered electronic communications. Please be aware that your information (including your contact information) is required to enable us to complete your purchase of REGAL’s goods. By placing an order using this Website, you are expressly consenting to such use of your data. Neither registration nor orders can be completed without this consent. If you object, those parts of the Website that do not require registration will be available for your use.

5. Copyright
Copyright in the Website and the contents included on the Website belong to REGAL or its licensors. You are provided access to the Website only for your personal use and to purchase goods offered for sale on the Website. Without the permission of REGAL, and subject to applicable laws, you must not:

• store, distribute, perform, communicate to the public, adapt or create derivative works from any part of the Website; or
• Commercialise any information or services obtained from the Website. Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner.
• in connection with goods or services that do not belong to REGAL;
• in a manner that may be confusing, misleading or deceptive; or
• in a manner that criticizes REGAL its goods, services or its Website.

6. Disclaimer and limitation of liability
REGAL will provide all content and other services on the Website in good faith and will use reasonable endeavours to ensure that the information on the Website is accurate and current at the date of publication. However, to the extent permitted by law, REGAL is not liable for any inaccuracies, errors or omissions in the content on the Website. Where the statutory protections under Malaysian consumer protection law apply to the supply of goods or services by REGAL, then to the extent permitted by law, REGAL’s liability for breach of such statutory protections is limited to, at its discretion. To the extent permitted by law and, except as provided for by these General Terms and Conditions, REGAL (and its officers, employees, agents or related corporate bodies) will not be liable for any losses, damage, costs or expenses suffered by you or claims made against you in connection with:

• your use of the Website;
• any lack of availability, interruptions, delays in operation, viruses, internet access difficulties or equipment malfunctions in relation to the Website;
• any failure to provide the Website;
• any goods supplied, offered or advertised on the Website; or
• your purchase of any goods or services offered by REGAL for sale on this Website, except for any loss, damage, cost or expense which is due to the negligence or wilful misconduct of REGAL, or a breach of applicable statutory consumer protection laws by REGAL, or which otherwise cannot be excluded by law.

7. Termination
REGAL may suspend, terminate or limit your access to the Website, effective immediately, if, in its reasonable opinion, these General Terms and Conditions have been breached by you. REGAL may, at any time, suspend, limit or terminate any service provided on the Website or all access and use of the Website.

8. Information on site
In order to   give you the opportunity to view our products in great detail, some   products may appear larger or smaller than their actual size in our   photographs; and since every computer monitor is set differently, colour   and size may vary slightly. In   compliance with industry standards, REGAL’s states that carat total   weight in all purchases may vary 0.05 carats from stated weight. On the Site, we provide the measurement of our   products based on our manufacturing specifications. Slight tolerances   may be accounted for based on finishing during the manufacturing. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we   provide the minimum total carat weight for the piece. Colour and clarity   grades are expressed as either a minimum or an average depending on the   number of diamonds. If stated as a minimum, all diamonds within the   piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

9. This section applies to any order made through the Website (either through a direct order or through the establishment of an account).

    9.1 The purchase agreement Any orders made through the Website (either through a direct order or through the establishment of an account) constitute a binding agreement to conclude a purchase agreement with REGAL. A binding purchase agreement only comes into existence when REGAL accepts your order by dispatching the goods ordered by you to an affiliate delivery service. REGAL will notify you when goods are dispatched by sending you an email. The General Terms and Conditions apply to, and are incorporated into, any purchase agreement for goods purchased on the Website. You will be charged the prices and fees displayed on the Website at the time that your order is submitted. The price of an item cannot be confirmed until an order is submitted. Your credit card, e-wallet and/or gift card will not be charged until after REGAL accepts your order.

    9.2 Reservation of performance in case of goods being unavailable REGAL does not warrant and cannot guarantee that goods ordered will be available at all time. Also, if the goods ordered are no longer able to be supplied to you within thirty days of your order being accepted, REGAL can withdraw from, and terminate, any purchase agreement entered into with you for those goods. If REGAL withdraws from and terminates a purchase agreement, then REGAL will immediately inform you by email and will immediately refund any fees or charges already paid by you for the goods. REGAL reserves the right to limit the number of products (or the number of a particular SKU) that may be sold to a customer. REGAL reserves the right to reject orders from customers if there is reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities.

    9.3 Price and additional costs The total amount for any goods ordered must be made as a single payment. If there is any additional cost, it will be displayed during the checkout process when you submit your order.

    9.4 Terms of payment The purchase price for all goods ordered is due and payable when REGAL notifies you that your order has been accepted. Payment may only be made by credit card, e-wallet and/or gift card. REGAL will only process the transaction once you have been notified of your accepted order. You may not make any set-off claims against our claim for payment unless the amount set-off is not disputed by REGAL or has been the subject of a final and binding judgment against the company. An invoice will also be sent with your package.

    9.5 Delivery Orders will be delivered to the delivery address stated in your order. Deliveries are made by the delivery service appointed by REGAL. You will be advised of the contact details of the delivery service when your order is accepted. REGAL makes reasonable efforts to ensure that orders are delivered within the estimated time frame specified on this Website or such other timeframe as notified to you when your order is accepted. However, REGAL makes no guarantees in relation to estimated delivery times.